At Amnaya, we strive to provide you with high-quality traditional products. If, however, you are not satisfied with your purchase, our Returns and Refunds Policy ensures a straightforward process to address your concerns.
Returns
- Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Time Frame:
You have 5-7 working days from the date of delivery to initiate a return.
- Return Process:
Contact our customer support via WhatsApp or email to initiate the return process. Provide your order number and details about the item you would like to return.
- Shipping Costs:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., wrong item shipped).
Refunds
- Refund Eligibility:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Process:
If approved, your refund will be processed and credited to the original method of payment within 5-7 working days.
- Partial Refunds:
In some cases, partial refunds may be granted for items with obvious signs of use, damage, or missing parts.
Exchanges
- Exchange Process:
If you receive a defective or damaged item, contact us immediately for assistance. We will arrange for an exchange upon verification.
- Incorrect Items:
If you receive the wrong item, please contact us within 5-7 working days of delivery, and we will promptly address the issue.
Non-Refundable Items
Certain items are non-refundable, including perishable goods and personalized items. These items will be clearly marked as non-refundable at the time of purchase.
Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at hello@amnayaliving.com . Our customer support team is ready to assist you.
Thank you for choosing Amnaya . We appreciate your trust in our commitment to delivering authentic and traditional products, and we are dedicated to ensuring your satisfaction with every purchase.